Terms and Conditions

Microfilm & Scanners reserve the right to ammend its policy periodically. You need to check this page regularly to ensure you are aware of any changes made. This policy is effective from 18th August 2009, last reviewed 22nd July 2010.


1. Definitions
a) Microfilm & Scanners; we or us.

b) 'Customer' denotes any person or company who intends to purchase or has purchased from Microfilm & Scanners.

2. Prices
a) Goods and services provided, together with VAT due, are invoiced at the price prevailing at the time of placing an order.

b) Microfilm & Scanners reserves the right to modify prices periodically.

3. Orders
a) All orders placed are subject to the availability of goods ordered.

b) The acceptance of cancellation of any orders placed by ‘customers’ will be in accordance with the seven day ‘right to cancel’ stipulation, set out in the Consumer Protection Regulations of the year 2000 relating to distance selling. This acknowledgement does not impinge upon consumers’ statutory or contractual rights to reject faulty goods.

c) The customer must undertake to provide correct details for the purpose of purchasing goods or services offered on this web site. Any credit or debit card used to make a purchase must belong to the purchaser or their company. They must be authorised to use the card and there must be sufficient funds or credit facilities to cover the cost of any goods or services ordered. We reserve the right to obtain validation of credit or debit card details before providing any goods or services.

4. Payment
Unless other terms have been previously agreed between Microfilm & Scanners and the customer and backed up in writing, our standard terms for business allow customers 30 days to make payment from the date of the invoice. This rule does not apply for online transactions for which credit or debit cards are used. In such cases, the customer's account is debited at the point of sale. This does not affect consumers' statutory rights in any way.

5. Product specifications
a) Microfilm & Scanners makes every effort to supply the goods as advertised but reserves the right to supply the goods subject to minor variations in actual dimensions and specifications where these are changed by the manufacturer.

b) If we cannot supply the exact goods ordered by the customer, we may offer goods of an equal or superior quality at no extra cost. In such a case, if the customer does not wish to accept the alternative goods offered, the order will be cancelled and a refund of any money paid in respect of that order, including carriage charges will be given.

6. Delivery
a) All deliveries the U.K. mainland are free. We require advanced notification for any special delivery needs for which there may be an additional charge. Overseas deliveries can be arranged by contacting us for details and charges (see Shipping for more details).

b) For deliveries of goods that are out of stock, we shall endeavour to dispatch goods by the due date agreed with the customer but do not accept liability for failure to deliver within the stated time when caused by circumstances beyond our reasonable control, e.g. delays caused by delivery companies or failure by manufacturers to meet lead times. If a delay is likely, we contact the customer to explain the situation.

c) Should a delivery failure occur; if goods are incomplete, damaged or wrong in any way, it is incumbent upon the customer to contact our helpdesk within 5 working days of receipt of the unwanted goods. In such an event, we do our best to quickly resolve the problem.

d) Distribution is deemed to have taken place once the goods have been delivered and signed for at the customer's nominated address whereupon the risks of loss, breakage, damage and all other such risks pass to the customer. It is also the customer’s responsibility to ensure that the number of packages delivered corresponds with the number stated on the delivery note. If a discrepancy occurs, or there is evidence of damage to the packaging, it is up to the customer to record this on the delivery ticket.

e) Full legal ownership of any goods dispatched will not pass to the purchaser until such time as Microfilm & Scanners receive, in full, payment for all goods delivered. Regarding payment of goods delivered, such payment will include any interest incurred or charges payable under the terms of contract set out between Microfilm & Scanners and the buyer.

f) If the customer cannot accept delivery, we may, at our discretion, re-arrange delivery to take place at a later date and charge for additional delivery costs incurred, or we may store the goods at the customer's expense for a short period of time. At such times as either of these options are considered by us to be financially unrealistic, we reserve the right to re-sell the goods at the best price obtainable and deduct reasonable charges for storage and re-sale costs incurred before paying to the customer any residue entitlement.

7. Returns policy
a) At Microfilm & Scanners, we are committed to providing our customers with the highest quality products and services. Any customer who is not 100% satisfied with their purchase may receive a prompt replacement or refund subject to Microfilm & Scanners authorisation procedures.

b) Customers are requested to contact us prior to returning goods for an authorisation number.

c) To receive a refund, purchases must be returned with carriage pre-paid. All items must be in “as new” condition, in original packaging, along with all accessories (manuals, discs etc.) and must include the original invoice. Any discrepancies could result in forfeiture of a refund. Refunds on purchases made with a credit card will only be credited to the same card. Customers’ statutory rights remain unaffected.

d) All Manufacturer's warranties are valid from the date of invoice and provided failed products, other than software, are produced with the original receipt and returned within the warranty period should be eligible for replacement or repair.

e) Manufacturer's warranties for overseas customers is the responsibility of the customer.

f) All software items purchased are non-returnable.

g) Microfilm & Scanners will not accept the return or exchange of any item if the serial label has been defaced or removed.

h) Any customer purchasing a clearance item from the Clearance & Bargains page who is not 100% satisfied with the product will be offered a full refund. Should this be the case, the product must be returned within 14 days of purchase. 

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